Customer Care

At Aqua Pulse Spas, we take the customer experience as seriously as we take the quality of our products. Your long-term satisfaction is our ultimate aim, which is why we sell products we hope you’ll be happy with for many years to come.

Not only will our experienced sales team ensure you have the perfect product for your needs, we pride ourselves on offering customer service and after-purchase service that’s second to none.

You can order our products online via our website or, if you’re located in Southeast Queensland, visit our warehouse at 2/31 Dixon Street, Yatala, off the Pacific Motorway. Read on to find out more information about our spa products and customer service.

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Spa Finance

Aqua Pulse Spas want to make it easier for you to own the spa of your dreams. That’s why we’ve partnered with Humm Finance to offer you fortnightly payments.

When you come to us to apply for finance, all we need from you is your proof of ID, your bank account details, your last pay date and your employer’s contact information.

We’ll lodge an application on your behalf and in just ten minutes, you should be ready to spa shop.

To find out more about our relationship with Humm Finance and the financial options we offer, visit our Spa Finance page.

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Spa Maintenance and Installation Guides

There are lots of useful resources out there about how to install and maintain your spa. But if you need something simple and straightforward to start with, have a read of our short guide to maintenance and installation of your spa.

If you have any questions, try the detailed FAQ guide to buying a spa in the next section.

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Home Delivery

Aqua Pulse Spas offer all the convenience of full home delivery. For a comprehensive list visit our delivery terms and conditions page. Delivery T&Cs

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Refund Policy

We don’t offer a refund or replacement policy if you change your mind. But you can choose to refund or exchange if an item is faulty, unsafe, doesn’t do what we said it would or differs significantly from the product description.

Alternatively, you can choose to keep the product and we’ll compensate you for any drop in value. If the defect isn’t major, we’ll repair it within a reasonable length of time. If for any reason we can’t repair within a reasonable length of time, we’ll replace it.

We aim to satisfy every time and to leave you with a product you’ll be happy with. Just remember to keep your receipt and reach out to us within thirty days to ensure your product is within warranty.

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Buying a Spa FAQ

If this is the first spa you’ve ever bought, it’s normal to have questions. In some cases, a lot. In fact, we get so many questions about the dos and don’ts of buying a spa that we decided to put together this comprehensive FAQ page of some of our most frequently asked ones. Have a read and if you still have questions, contact us.

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Terms and Conditions

If you’re looking for a rundown of our delivery terms and conditions, here’s a short list of the main points you need to know:

  • Aqua Pulse Spas work with a contracted freight company who are responsible for the delivery of your product. It’s your responsibility to
    ensure that the freight company has the access necessary for your product to be delivered to its final location.
  • Aqua Pulse Spas won’t be held responsible for a product that can’t be placed in this final location.
  • The freight company won’t place the product in a final location if they deem it unsafe to do so or if it will damage the product.
  • Aqua Pulse Spas won’t refund money for any delivery charges.
  • In order to make sure the delivery trolley can fit underneath the product, the size of the delivery product will have to be increased on one side by 33cm. You should allow a further eight centimetres on the opposite side to allow for the packaging of the product.
  • It’s your responsibility to ensure that your product has been insured prior to it leaving our premises.
  • Once your product has been delivered, you must collect within five working days in order to prevent the goods being stored or returned to sender.

If you have any questions, just contact us on the details below. We hope you enjoy your brand-new spa and don’t forget about our spa supplies and parts and spa accessories.

ico-finance

Spa Finance

Aqua Pulse Spas want to make it easier for you to own the spa of your dreams. That’s why we’ve partnered with Humm Finance to offer you fortnightly payments.

When you come to us to apply for finance, all we need from you is your proof of ID, your bank account details, your last pay date and your employer’s contact information.

We’ll lodge an application on your behalf and in just ten minutes, you should be ready to spa shop.

To find out more about our relationship with Humm Finance and the financial options we offer, visit our Spa Finance page.

ico-delivery

Home Delivery

Aqua Pulse Spas offer all the convenience of full home delivery. For a comprehensive list visit our delivery terms and conditions page. Delivery T&Cs

ico-refund

Refund Policy

We don’t offer a refund or replacement policy if you change your mind. But you can choose to refund or exchange if an item is faulty, unsafe, doesn’t do what we said it would or differs significantly from the product description.

Alternatively, you can choose to keep the product and we’ll compensate you for any drop in value. If the defect isn’t major, we’ll repair it within a reasonable length of time. If for any reason we can’t repair within a reasonable length of time, we’ll replace it.

We aim to satisfy every time and to leave you with a product you’ll be happy with. Just remember to keep your receipt and reach out to us within thirty days to ensure your product is within warranty.

ico-maintenance

Spa Maintenance and Installation Guides

There are lots of useful resources out there about how to install and maintain your spa. But if you need something simple and straightforward to start with, have a read of our short guide to maintenance and installation of your spa.

If you have any questions, try the detailed FAQ guide to buying a spa in the next section.

ico-faq

Buying a Spa FAQ

If this is the first spa you’ve ever bought, it’s normal to have questions. In some cases, a lot. In fact, we get so many questions about the dos and don’ts of buying a spa that we decided to put together this comprehensive FAQ page of some of our most frequently asked ones. Have a read and if you still have questions, contact us.

ico-t&c

Terms and Conditions

If you’re looking for a rundown of our delivery terms and conditions, here’s a short list of the main points you need to know:

  • Aqua Pulse Spas work with a contracted freight company who are responsible for the delivery of your product. It’s your responsibility to
    ensure that the freight company has the access necessary for your product to be delivered to its final location.
  • Aqua Pulse Spas won’t be held responsible for a product that can’t be placed in this final location.
  • The freight company won’t place the product in a final location if they deem it unsafe to do so or if it will damage the product.
  • Aqua Pulse Spas won’t refund money for any delivery charges.
  • In order to make sure the delivery trolley can fit underneath the product, the size of the delivery product will have to be increased on one side by 33cm. You should allow a further eight centimetres on the opposite side to allow for the packaging of the product.
  • It’s your responsibility to ensure that your product has been insured prior to it leaving our premises.
  • Once your product has been delivered, you must collect within five working days in order to prevent the goods being stored or returned to sender.

If you have any questions, just contact us on the details below. We hope you enjoy your brand-new spa and don’t forget about our spa supplies and parts and spa accessories.

Contact Us

If you’re ready to put Aqua Pulse Spa’s customer service skills and the quality of our products to the test for yourself, visit our Dixon Street showroom or contact us online or on 07 3208 4625.