Buying a Spa FAQ

Whether you’ve already bought your first spa (or your second or third) or you’re still making your mind up, it’s normal to have questions. Sometimes a lot of them. Fortunately, Aqua Pulse Spas has answers to most of the common ones.

You might be wondering how we install the spa pumps? What the best kinds of spa jets, filters and plumbing systems are? Whether you can even afford a spa in the first place, and what your options are?

Read on to find out the answers to these and other common questions that people regularly ask us about outdoor spas.

If you have any other questions or just want to have a general discussion about spa pools, please don’t hesitate to contact us. We’ll do our best to put your mind at ease, to remove every doubt and to satisfy every curiosity.

General Questions

Can I afford to buy a spa?

Ultimately, you’re the only one who can answer that question. While it’s certainly important to consider your budget and whether a new spa is a priority, Aqua Pulse Spas aim to make it as affordable as possible. That’s the reason we’ve teamed up with Humm Finance in order to offer you fortnightly payments and a speedy processing plan. With an easy payment every two weeks, you may find buying a spa is an imminently achievable goal. Factors to keep in mind when planning and budgeting include delivery, installation and the type of spa you want.

Why should I buy from Aqua Pulse Spas?

Spend some time on our website and we hope you won’t need any further convincing that Aqua Pulse are the right people to buy your spa from. View our range of spas, take a look at our extensive range of spa accessories, parts and chemicals, read over our customer care policy and check out what our customers have been saying about us. We hope that these testimonials do most of the work of selling you on us and, if not, we’re always happy to chat with you personally.

Do you allow refunds?

We allow refunds under certain circumstances, including if the item is faulty, unsafe, differs significantly from the product description or doesn’t do what we said it would. If you have any questions or need any clarification, get in touch with us.

I don’t have a lot of space. Will Aqua Pulse Spas have a spa in stock that fits my house?

Even if your living space is tight, Aqua Pulse Spas has a spa that fits you. Our spas come in all shapes and sizes and our smallest spas accommodate two. If you want a spa, don’t let a tight living space put you off. We’re always happy to help you find the spa that’s best for you and your unique circumstances.

How do I stay safe in my spa?

There are many ways to ensure the safest possible usage of your spa:

  • It may sound obvious but keep electrical devices away from the spa.
  • Use a qualified electrician to connect the spa to the power source.
  • If using a portable spa, cover with a safety cover or lid (preferably a lockable one) when not in use.
  • Don’t allow children near the spa without adult supervision.
  • Know where the cut-off switch is for your pump so you can easily turn it off in case of emergency.

When it comes to spa safety, these tips are only a starting point. There are plenty of reliable articles and guides online with more advice.

What types of spa can I choose from?

The first thing to decide is whether you want an indoor or outdoor spa. Both have their pros and cons and ultimately it comes down to personal preference and what you’re hoping to get out of your spa. From there, your possibilities are close to endless. You can choose from a range of designs including “classic”, “modern” and “luxury”. We have options for different colours and numbers of seats as well. To get a full idea of our range, just browse our website or visit our showroom at 2/31 Dixon Street, Yatala. You’ll find there are more to choose from than you may have anticipated.

Do all Aqua Pulse spas have hydrotherapeutic benefits?

Hydrotherapy is an ancient technique that involves using water to treat aches, pains and long-term conditions. Hydrotherapy has been effective in the treatment of conditions like arthritis and rheumatic complaints. While all spas have hydrotherapeutic benefits, Aqua Pulse Spas have models that are specifically geared to hydrotherapy with jets that can be adjusted easily for optimal water flow and pressure. When you shop with us, it’s useful to consider whether you want a spa primarily for hydrotherapy purposes or whether you’d rather just relax in it.

Where can I find your terms and conditions?

You can find a complete list here:

I’m busy. How much time do I have to spend on maintenance?

Spas do require regular maintenance and care but it’s not something that will chew up a huge bulk of your time. For a busy person, a spa can be an even more worthwhile investment as it gives you a place to relax on a weekly basis. You’ll still have plenty of time for a career, family and friends. In fact, the right spa is likely to only benefit these vital areas of your life. As far as maintenance goes, it depends how much you use it. But there are a few general guidelines. It’s a good idea to test the water on a daily basis and clean your filters at least once a week. For a more detailed look at the routine of spa maintenance, visit our Spa Maintenance and Installation Guide.

Can I afford to buy a spa?

Ultimately, you’re the only one who can answer that question. While it’s certainly important to consider your budget and whether a new spa is a priority, Aqua Pulse Spas aim to make it as affordable as possible. That’s the reason we’ve teamed up with Humm Finance in order to offer you fortnightly payments and a speedy processing plan. With an easy payment every two weeks, you may find buying a spa is an imminently achievable goal. Factors to keep in mind when planning and budgeting include delivery, installation and the type of spa you want.

What types of spa can I choose from?

The first thing to decide is whether you want an indoor or outdoor spa. Both have their pros and cons and ultimately it comes down to personal preference and what you’re hoping to get out of your spa. From there, your possibilities are close to endless. You can choose from a range of designs including “classic”, “modern” and “luxury”. We have options for different colours and numbers of seats as well. To get a full idea of our range, just browse our website or visit our showroom at 2/31 Dixon Street, Yatala. You’ll find there are more to choose from than you may have anticipated.

Why should I buy from Aqua Pulse Spas?

Spend some time on our website and we hope you won’t need any further convincing that Aqua Pulse are the right people to buy your spa from. View our range of spas, take a look at our extensive range of spa accessories, parts and chemicals, read over our customer care policy and check out what our customers have been saying about us. We hope that these testimonials do most of the work of selling you on us and, if not, we’re always happy to chat with you personally.

Do all Aqua Pulse spas have hydrotherapeutic benefits?

Hydrotherapy is an ancient technique that involves using water to treat aches, pains and long-term conditions. Hydrotherapy has been effective in the treatment of conditions like arthritis and rheumatic complaints. While all spas have hydrotherapeutic benefits, Aqua Pulse Spas have models that are specifically geared to hydrotherapy with jets that can be adjusted easily for optimal water flow and pressure. When you shop with us, it’s useful to consider whether you want a spa primarily for hydrotherapy purposes or whether you’d rather just relax in it.

Do you allow refunds?

We allow refunds under certain circumstances, including if the item is faulty, unsafe, differs significantly from the product description or doesn’t do what we said it would. If you have any questions or need any clarification, get in touch with us.

Where can I find your terms and conditions?

You can find a complete list here:

I don’t have a lot of space. Will Aqua Pulse Spas have a spa in stock that fits my house?

Even if your living space is tight, Aqua Pulse Spas has a spa that fits you. Our spas come in all shapes and sizes and our smallest spas accommodate two. If you want a spa, don’t let a tight living space put you off. We’re always happy to help you find the spa that’s best for you and your unique circumstances.

I’m busy. How much time do I have to spend on maintenance?

Spas do require regular maintenance and care but it’s not something that will chew up a huge bulk of your time. For a busy person, a spa can be an even more worthwhile investment as it gives you a place to relax on a weekly basis. You’ll still have plenty of time for a career, family and friends. In fact, the right spa is likely to only benefit these vital areas of your life. As far as maintenance goes, it depends how much you use it. But there are a few general guidelines. It’s a good idea to test the water on a daily basis and clean your filters at least once a week. For a more detailed look at the routine of spa maintenance, visit our Spa Maintenance and Installation Guide.

How do I stay safe in my spa?

There are many ways to ensure the safest possible usage of your spa:

  • It may sound obvious but keep electrical devices away from the spa.
  • Use a qualified electrician to connect the spa to the power source.
  • If using a portable spa, cover with a safety cover or lid (preferably a lockable one) when not in use.
  • Don’t allow children near the spa without adult supervision.
  • Know where the cut-off switch is for your pump so you can easily turn it off in case of emergency.

When it comes to spa safety, these tips are only a starting point. There are plenty of reliable articles and guides online with more advice.

Technical Questions

What is the best base for a spa?

The best platform to build a spa from is an insulated, energy-efficient solid fiberglass base.

While some spas use a thinner plastic base, we recommend you avoid this type of base because our experience shows they do not provide the long-term protection your spa requires.

What is the best way to make the spa shell?

The best way to make a spa shell is to use American made acrylic reinforced with 100% fiberglass.

Some spas in the market do not use 100% fiberglass to reinforce the shell, instead opting to add fillers to the fiberglass to make the spa shell look thicker. We recommend you avoid this process as it leaves air pockets within the reinforcing fiberglass, slowly but surely weakening the structure of the shell.

What is the best way to make the spa hardcover?

The best option is a tapered foam hardcover with a marine grade vinyl outer cover.

The inside foam should be sealed in waterproof plastic and every side of the cover should have key lockable clips installed.

What is the best control system for a spa?

The best control system for any spa is a time-programmable system which allows you to set the filter and heating cycles. These are systems you can integrate into any home solar system, ultimately saving you money on the running costs of the spa. You can choose when this happens and pick a time that fits best into your lifestyle.

A non-programmable control system will automatically choose the time of day to run the spa’s purge cycles, which turn on all the installed pumps in the spa. This might happen at two o’clock in the morning and wake you or possibly your neighbours up!

What is the best type of spa pump?

The best type of pumps for the spa are single speed pumps. There should be only one pump running the cleaning and heating, and one or more pumps running the jets.

Spas that use a two-speed pump use the one pump to run the cleaning and heating at the same time as the jets. This creates more work for the pump which leads to it needing replacement more frequently. Most two speed pumps will also use more power when cleaning and heating than a smaller single-speed pump will use.

What is the best type of spa jet?

The best jets are screw-in self-cleaning jets with no bearings.

We recommend that you avoid jets that clip in or have ball bearings inside them, as these jets are unreliable, prone to failure and can be expensive to replace.

What is the best type of spa plumbing?

The best type of plumbing for your spa is flexible PVC plumbing. This type of plumbing provides vibration protection for the spa equipment and also helps to reduce the noise.

What is the best structural frame for a spa?

A stainless-steel structural frame in the best frame to use. The frame should also include a sub floor as well as internal shell supports for added strength.

As the sub floor and internal shell supports are critical to providing support for the shell of the spa, we recommend you avoid spas that do not have them.

What is the best way to make the spa cabinet?

A synthetic cabinet is the best option if you want a cabinet with little to no maintenance.

Real cedar wood cabinets will require oiling every three months. Even if oiled frequently, they will still split and crack eventually.

Ideally the cabinet of the spa should be completely removable. Make sure it comes with good hardware that can be easily removed for servicing.

What is the best way to insulate the spa?

The best way to insulate the spa is to insulate the cover, fiberglass base, cabinet and spa shell.

We don’t recommend full foam spray insulation inside the cabinet. In a climate like Queensland’s, this will cause overheating issues in summer. This type of insulation also makes it nearly impossible to find someone to service a spa leak.

What is the best way to install the spa pumps?

The best way to install the pumps is on a raised stainless-steel floor.

Avoid spas which have the pumps installed directly onto the floor of the spa. This type of installation causes damage to the pumps should the spa leak.

What is the best built-in spa sanitiser?

We strongly recommend Ozone spa sanitiser. Ozone kills bacteria in the water, helping to keep your water extra clean.

We recommend you avoid UV ultraviolet sanitisers. These sanitisers don’t kill bacteria, they only stop the bacteria from replicating. They also consume the chemicals you apply to the spa water, which means you have to compensate by adding even more chemicals.

What is the best type of spa filter?

The best type of spa filter is the paper cartridge filter. Paper cartridge filters provide the best filtration surface for cleaning the water and are also easy to wash, clean and re-use.

We recommend you avoid sock filters and pure zone filters. Sock filters do not provide enough filtration surface for cleaning the water, while cleaning sock filters in your washing machine can introduce unwanted foam into the water of the spa. Pure zone filters cannot be cleaned and if you accidentally install a pure zone filter onto the main pump instead of the filter pump, it will tear the filter apart and send it through the entire plumbing system of the spa, causing major damage.

What is the easiest type of spa to service?

The easiest type of spa to service will include the following elements:

  • Spa parts that are available and easy to find in Australia.
  • A fully removable cabinet.
  • Shut off valves installed on all pumps.
What is the best base for a spa?

The best platform to build a spa from is an insulated, energy-efficient solid fiberglass base.

While some spas use a thinner plastic base, we recommend you avoid this type of base because our experience shows they do not provide the long-term protection your spa requires.

What is the best structural frame for a spa?

A stainless-steel structural frame in the best frame to use. The frame should also include a sub floor as well as internal shell supports for added strength.

As the sub floor and internal shell supports are critical to providing support for the shell of the spa, we recommend you avoid spas that do not have them.

What is the best way to make the spa shell?

The best way to make a spa shell is to use American made acrylic reinforced with 100% fiberglass.

Some spas in the market do not use 100% fiberglass to reinforce the shell, instead opting to add fillers to the fiberglass to make the spa shell look thicker. We recommend you avoid this process as it leaves air pockets within the reinforcing fiberglass, slowly but surely weakening the structure of the shell.

What is the best way to make the spa cabinet?

A synthetic cabinet is the best option if you want a cabinet with little to no maintenance.

Real cedar wood cabinets will require oiling every three months. Even if oiled frequently, they will still split and crack eventually.

Ideally the cabinet of the spa should be completely removable. Make sure it comes with good hardware that can be easily removed for servicing.

What is the best way to make the spa hardcover?

The best option is a tapered foam hardcover with a marine grade vinyl outer cover.

The inside foam should be sealed in waterproof plastic and every side of the cover should have key lockable clips installed.

What is the best way to insulate the spa?

The best way to insulate the spa is to insulate the cover, fiberglass base, cabinet and spa shell.

We don’t recommend full foam spray insulation inside the cabinet. In a climate like Queensland’s, this will cause overheating issues in summer. This type of insulation also makes it nearly impossible to find someone to service a spa leak.

What is the best control system for a spa?

The best control system for any spa is a time-programmable system which allows you to set the filter and heating cycles. These are systems you can integrate into any home solar system, ultimately saving you money on the running costs of the spa. You can choose when this happens and pick a time that fits best into your lifestyle.

A non-programmable control system will automatically choose the time of day to run the spa’s purge cycles, which turn on all the installed pumps in the spa. This might happen at two o’clock in the morning and wake you or possibly your neighbours up!

What is the best way to install the spa pumps?

The best way to install the pumps is on a raised stainless-steel floor.

Avoid spas which have the pumps installed directly onto the floor of the spa. This type of installation causes damage to the pumps should the spa leak.

What is the best type of spa pump?

The best type of pumps for the spa are single speed pumps. There should be only one pump running the cleaning and heating, and one or more pumps running the jets.

Spas that use a two-speed pump use the one pump to run the cleaning and heating at the same time as the jets. This creates more work for the pump which leads to it needing replacement more frequently. Most two speed pumps will also use more power when cleaning and heating than a smaller single-speed pump will use.

What is the best built-in spa sanitiser?

We strongly recommend Ozone spa sanitiser. Ozone kills bacteria in the water, helping to keep your water extra clean.

We recommend you avoid UV ultraviolet sanitisers. These sanitisers don’t kill bacteria, they only stop the bacteria from replicating. They also consume the chemicals you apply to the spa water, which means you have to compensate by adding even more chemicals.

What is the best type of spa jet?

The best jets are screw-in self-cleaning jets with no bearings.

We recommend that you avoid jets that clip in or have ball bearings inside them, as these jets are unreliable, prone to failure and can be expensive to replace.

What is the best type of spa filter?

The best type of spa filter is the paper cartridge filter. Paper cartridge filters provide the best filtration surface for cleaning the water and are also easy to wash, clean and re-use.

We recommend you avoid sock filters and pure zone filters. Sock filters do not provide enough filtration surface for cleaning the water, while cleaning sock filters in your washing machine can introduce unwanted foam into the water of the spa. Pure zone filters cannot be cleaned and if you accidentally install a pure zone filter onto the main pump instead of the filter pump, it will tear the filter apart and send it through the entire plumbing system of the spa, causing major damage.

What is the best type of spa plumbing?

The best type of plumbing for your spa is flexible PVC plumbing. This type of plumbing provides vibration protection for the spa equipment and also helps to reduce the noise.

What is the easiest type of spa to service?

The easiest type of spa to service will include the following elements:

  • Spa parts that are available and easy to find in Australia.
  • A fully removable cabinet.
  • Shut off valves installed on all pumps.

Contact Us

If you’re ready to place your spa order with Aqua Pulse Spas, visit our showroom at 2/31 Dixon Street, Yatala or contact us online or on 07 3208 4625.