Delivery terms and conditions

Local Home Delivery Terms & Conditions

All local home deliveries are referred to a third-party freight company and as such the delivery contract is made between the customer and the freight company direct. All freight charges are paid direct to the freight company. It is the customer’s responsibility to ensure that the contracted freight company has the required access for the product to be delivered to the final location chosen by the customer. At no time will Aqua Pulse Spas be held responsible for a product which cannot be placed in the final location chosen by the customer. The freight company also will not place the product in a final location if the freight company deems it to be unsafe to do so or that it will cause damage to the product itself. All local home delivery prices are quoted as a standard delivery which requires the following four steps to be confirmed by the customer:

  1. Measuring your chosen delivery route. You need to consider the following: The actual product size will need to be increased on one side by 33cm to allow for the delivery trolley to be placed underneath the product. You should also allow a further 8cm on the opposite side to allow for the products packaging.
  2. Restrictions in Height & Width along the delivery route. You need to make sure that there is clear access in height and width along the delivery route please consider: Gate heights & widths, overhanging gutters, air-conditioners, trees etc, is there enough corner clearance and is the route free of steps and raised areas such as garden beds and retaining walls?
  3. Manual Lifting When receiving a standard delivery your product will not be manually lifted along the delivery route. You need to make sure that there is clear access from the roadside to the final location for the product to be trolleyed through. If at any stage in your route prior to the final location the product cannot proceed any further on the delivery trolley the freight company will leave the product in the next best location possible. The freight company will advise you if they believe it is possible to get the product into your desired location. There may be the need for extra man power or they may require you to remove an obstacle. If this is to occur, you are still liable to pay the freight company the original agreed delivery charge on that day. The freight company will organize an alternate day to return to complete the delivery, this will incur additional freight charges.
  4. Final Location, your final location must be on the same level as the delivery trolley. If your product requires lifting or lowering past this level, you must notify us prior to the delivery. If you are not 100% certain that you have the access required for your delivery, please contact us prior to your delivery. If we do not hear from you prior to your delivery, we will take that as you confirming you have the required access.

 

Customer Collection Terms & Conditions

It is the customer’s responsibility to ensure that the product has been insured prior to it leaving our premises. We recommend you thoroughly check the quality of your product prior to collecting it from our premises. At no time will Aqua Pulse Spas be held responsible for any damage found on a product once it has left our premises.

Depot Delivery Terms & Conditions

Your goods will be delivered to a transport depot by a contracted freight forwarder. Aqua Pulse Spas is not the freight forwarder and does not supply goods in transit insurance for your goods, it is the responsibility of the customer to organize their own goods in transit insurance. We highly recommend you purchase goods in transit insurance to the full value of your item including re delivery charges. Although Aqua Pulse Spas may take payment for your delivery this is not a contract of delivery between Aqua Pulse Spas and the customer. The freight contract is between the delivering freight forwarder and the customer. Once your goods are ready for you to collect from the depot you will be notified by the depot that your goods are ready for your collection. You must collect your goods within the five working days to avoid storage charges or the goods being returned to sender. If your goods are not collected within five working days and the depot returns your goods to sender, you will be liable for the initial freight charge as well as the return freight charges to return your goods to the sender. You will also have to pay the re delivery fee if you decide to have the goods re sent to you. Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever.

Curb Side Delivery Terms & Conditions

Curb side delivery service is door to door. The freight forwarder will deliver your goods curb side, from their it is the customers responsibility to move the goods to the final location. Your goods will be delivered to you by a contracted freight forwarder. Aqua Pulse Spas is not the freight forwarder and does not supply goods in transit insurance for your goods, it is the responsibility of the customer to organize their own goods in transit insurance. We highly recommend you purchase goods in transit insurance to the full value of your item including re delivery charges for both depot and curb side deliveries. Although Aqua Pulse Spas may take payment for your delivery this is not a contract of delivery between Aqua Pulse Spas and the customer. The freight contract is between the delivering freight forwarder and the customer. Once your goods are ready for your curb side delivery the freight forwarder will contact you. You must accept delivery of your goods within five working days to avoid storage charges or the goods being returned to sender. If your goods are not delivered within the five working days and the depot returns your goods to sender, you will be liable for the initial freight charge as well as the return freight charges to return your goods to the sender. You will also have to pay the re delivery fee if you decide to have the goods re sent to you. Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever.

Home Delivery Terms & Conditions

Your goods will be delivered to a transport depot by a contracted freight forwarder. Aqua Pulse Spas is not the freight forwarder and does not supply goods in transit insurance for your goods, it is the responsibility of the customer to organize their own goods in transit insurance. We highly recommend you purchase goods in transit insurance to the full value of your item including re delivery charges. Although Aqua Pulse Spas may take payment for your delivery this is not a contract of delivery between Aqua Pulse Spas and the customer. The freight contract is between the delivering freight forwarder/s and the customer. Once your goods are at the depot a local freight company will collect your goods to complete your home delivery. You must accept delivery of your goods within five working days to avoid storage charges or the goods being returned to sender. If your goods are not delivered within the five working days and the depot returns your goods to sender, you will be liable for the initial freight charge as well as the return freight charges to return your goods to the sender. You will also have to pay the re delivery fee if you decide to have the goods re sent to you. Under no circumstances will Aqua Pulse Spas refund money for any delivery charges whatsoever. At no time will Aqua Pulse Spas be held responsible for a product which cannot be placed in the final location chosen by the customer. The freight company also will not place the product in a final location if the freight company deems it to be unsafe to do so or that it will cause damage to the product itself. All home delivery prices are quoted as a standard delivery which requires the following four steps to be confirmed by the customer

  1. Measuring your chosen delivery route. You need to consider the following: The actual product size will need to be increased on one side by 33cm to allow for the delivery trolley to be placed underneath the product. You should also allow a further 8cm on the opposite side to allow for the products packaging.
  2. Restrictions in Height & Width along the delivery route. You need to make sure that there is clear access in height and width along the delivery route please consider: Gate heights & widths, overhanging gutters, air-conditioners, trees etc, is there enough corner clearance and is the route free of steps and raised areas such as garden beds and retaining walls?
  3. Manual Lifting When receiving a standard delivery your product will not be manually lifted along the delivery route. You need to make sure that there is clear access from the roadside to the final location for the product to be trolleyed through. If at any stage in your route prior to the final location the product cannot proceed any further on the delivery trolley the freight company will leave the product in the next best location possible. The freight company will advise you if they believe it is possible to get the product into your desired location. There may be the need for extra man power or they may require you to remove an obstacle. If this is to occur, you are still liable to pay the freight company the original agreed delivery charge on that day. The freight company will organize an alternate day to return to complete the delivery, this will incur additional freight charges.
  4. Final Location, your final location must be on the same level as the delivery trolley. If your product requires lifting or lowering past this level, you must notify us prior to the delivery. If you are not 100% certain that you have the access required for your delivery, please contact us prior to your delivery. If we do not hear from you prior to your delivery, we will take that as you confirming you have the required access.